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Palo Alto February 2008

Join us for a brown bag lunch conversation with Dr. Christian Wagner and Ross Mayfield.

Challenges in Creating Customer Facing Wikis

Companies are engaging wikis to create customer communities and managing customer relationships, usually to capture customer ideas for new products and services or to provide support for existing ones. Creating customer facing wikis can be challenging and easily results in failure or only marginal success. Reviewing several cases of customer facing wikis, the presentation draws conclusions about success and failure factors in the implementation of customer facing wikis.

Christian Wagner is Professor of Information Systems at City University's Information Systems Department. He received his Ph.D. in Business Administration from the University of British Columbia in 1989. Thereafter he spent seven years as a faculty member at the University of Southern California, before joining City University in January 1996. Wagner specializes in the development and study of decision support systems, creativity support, and knowledge management with wikis and weblogs.

Time: 12-1pm (Now at Noon)
Location: 185 Forest St. (see Palo Alto Driving Directions)

Attending?

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Future events

If you'd like to be a featured speaker at a future Wiki Wednesday, or would like to give a brief talk or demo, email ross.mayfield@socialtext.com or sign up below with an idea you'd like to talk about. Hey, or just show up and do it.

Past Events

2007

San Francisco Bay Area Dec 2007
Citizen Space, San Francisco
Featured Speakers: Wiki Spot (and Davis Wiki) developers Philip Neustrom and Arlen Abraham

August 8, 2007
SF Bay Area August 2007
Yoz Grahame - Folk Logic

July 11, 2007
Eszter Hargittai
Topic TBD
Palo Alto
SF Bay Area July 2007

June 6, 2007
Eugene Eric Kim
(Wiki Interoperability)
Palo Alto June 2007

May 2, 2007
Rashmi Sinha
Building and designing for large participatory social systems
Palo Alto May 2007

Palo Alto Who What Check In/Location
April 4 2007 No featured speaker Wikithon, then hang out, have a beer, open discussion on WikiOhana and Wiki Everywhere Palo Alto April 2007
March 7, 2007 Join us for a full day Wiki Hackathon via IRC or in-person in our newly expanded office in Palo Alto, CA. Wiki Hackathon and Wiki Wednesday. Presentation by Bryan Pendleton of Xerox PARC on Check in Palo Alto March 2007 (Conflict and coordination in Wikipedia) Palo Alto March 2007
February 7, 2007 Join us for a full day Wiki Hackathon via IRC or in-person in Palo Alto, CA. Wiki Hackathon Palo Alto February 2007
January, 2007 Holiday Break, no event planned    

2006

Palo Alto Who What Check In/Location
December 6th, 6-8pm Christopher Allen, Life With Alacrity

Same Time, Different Place Editing
SynchroEdit with MediaWiki integration, and EditThisPagePHP,

Check in Palo Alto December 2006
November 1st, 6-8pm Ross Mayfield and Kirsten Jones Conversation on Socialtext 2.0 and SocialPoint Check in Palo Alto November 2006
October 4th Bernard Peuto and Paul McJones Computer History Museum Project on Software History Check in Palo Alto October 2006
September 6th Wired News reporter Ryan Singel Participatory media and lessons learned from the Wired Wiki Check In Palo Alto September 2006
August 2nd * Topic 1: TiddlyWiki * Topic 2: Going Open! Meet the Co-Founders of Socialtext - hear them talk about Socialtext Open Check In Palo Alto August 2006
July 5th, 2006 July 5th Special () Check In Palo Alto July 2006
June 7th, 2006 Jonas Luster, Socialtext Offices (7pm - 8pm) Your Community on Steroids... errmm... Wikis Check In Palo Alto June 2006
May 3rd, 2006 Eugene Eric Kim, Socialtext Offices (7pm - 8pm) Topic TBA Check In Palo Alto May 2006

Palo Alto Wiki Wed April 5th 2006 notes
Palo Alto Wiki Wed April 5th 2006
Palo Alto Wiki Wed March 1 2006
WW Palo Alto 2006-01, Microcontent Track

2005

Palo Alto Wiki Wednesday Dec 7
Palo Alto Wednesday Nov 2 2005
Palo Alto Wednesday Sept 7 2005
Inaugural Palo Alto Ice Cream Social 7-14-05
Demos, Palo Alto Wednesday Sept 7 2005

After-The-Talk

We can head over to Gordon Biersch around the corner for a pint and some conversation.

Address, Driving and Parking

Map of 665 High St, Palo Alto, CA 94301-1625

Parking spots are available anywhere near 665 High Street in Palo Alto. See the map for driving instructions. Before 5 PM, street parking is limited to 2 hour chunks. Parking tickets are around $30 each, so take care.

Directions from Caltrain

To get to Gordon Biersch from the Socialtext Office, walk east in the passage between the Socialtext office buildings and continue ahead through the alleyway. When you get to Emerson Street, turn left, and walk down to GB.

Logistics, tasks, roles

Host
Setup
Food
Drink
Connectivity setup - webcam, voice,
Connectivity monitor during event
Writeup (take notes, write it up later)
Cleanup and lockup

Ken's notes on event setup:

Order pizza: call Pizza My Heart, ask to speak to the shift manager. Tell them you want the 6 for the price of 4 deal for $60. Order at least two, preferably three, vegetarian pizzas. Give them the 655 High Street address which is in their computer. Target delivery for no earlier than 6:30 PM.

Buy beer and ice: walk or drive down to Whole Foods and buy five or six 6-packs of premium beer (GB, Fat Tire, etc) from the cold case and some bags of ice (4?) If you walk you can use a shopping cart to haul back to ST but should return it eventually. Ice one blue bucket full of beer and one of water/sodas. Put the rest in the fridge.

Be sure someone is charged with locking up the place. If that person does not have a key, lock the two front doors and have them go out the back door and double check that it is closed and locked from the outside - it sticks.

Page Last Updated: Feb 1 10:46am by Ross Mayfield


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